Refund Policy(City Speakeasy Risk-Free Enrollment Guarantee)
We give every class our City Speakeasy Enrollment Guarantee that you will absolutely love it, but we understand life happens. Our Class Cancellation/Transfer and Refund Policy is as follows: You have 6 business days after the first class to cancel or transfer classes for a full refund*. After this period no refunds will be given. *Full refund with return of unused Textbook and Immersion Guide. If the books are not returned, we will take $40 out of your refund.
Class Transfer Policy
If after the first class you realize you’re in the wrong level or would like to move class days, please email hello@CitySpeakeasy.com and let them know and we will do our best to accommodate moving you to a new class. Transferring you is dependent on class capacity.
Semester Transfer Policy
If you would like to transfer to a class in a different semester, we can move you under 3 conditions:
1. Your current semester must be before week 4.
2. You must pay a $75 transfer fee.
3. There must be enough room in the class you are requesting to move into to hold you.
Please email hello@CitySpeakeasy.com and let us know and we will do our best to accommodate moving you to a new semester.
Private Lesson Cancellation Policy
You must cancel 24 or more hours before your scheduled lesson. Our management and teachers need time to coordinate these private lessons, so any time within 24 hours will be non-refundable. Thanks for your understanding!
Class is more fun with friends. Have a friend sign up for a class and type your name into the “How did you hear about us?” – “Friend” Box when registering and we’ll give you 50 bucks back! No limit to the savings!(or friends!) How great is that!? * This can only be redeemed by new City Speakeasy Students. ** This cannot be redeemed if using a coupon or discount of any kind.
Since there is alcohol present in some of our Language Classes, you must be 21 or over in age to take a class. *This age requirement does not apply to Private Foreign Language Lessons.
Class Minimum Enrollment
Our classes have a minimum of 5 students in order to run. If we need to push the class back, your tuition will be honored or we will refund you in full.
Makeup Lesson Policy
Not to worry if you miss a class! Our curriculum is setup so that you will know what lesson is taught each and every class, there or not. You will be equipped right from the get-go with all the study materials and homework you will need to ensure you’ll be caught up for the next class (provided you do your homework, of course!). Additionally, you will receive our proprietary “Absent & Review” packet at the end of each class. This assures nothing falls through the cracks. On top of that, you will have access to your teacher’s and classmates’ emails so you can freely email the teacher and/or students with questions or ask for help. It’s common for our students to even meet up for “study groups” on nights when class isn’t being held. And if that’s not enough and you feel you still need more help getting back up to speed, you can email us hello@CitySpeakeasy.com and sign up for a private lesson. (*Note: We pay our teachers for their time, so this private lesson will be charged.)
It’s extremely important to us that we meet your needs, so if you know you are going to miss a class, please let your teacher know beforehand so they can make sure you have all you need. and sign up for a private lesson.
By default, if you receive a deal or coupon from an outside website, company, or event, you are under their Terms, Conditions, & Policies, as well as City Speakeasy’s. * In most cases you are not eligible for the “City Speakeasy Guarantee.”
Room Rental Policy
City Speakeasy rents it rooms from other companies. Any issues arising over the classes, teachers, or other personnel are issues of City Speakeasy alone and are unrelated to the rental business. Please email us hello@CitySpeakeasy.com if you have any questions.
Lost Book Policy
If you lose your book(s) we can give you a new one for: Textbook: $20, Immersion Guide $10
By registering for a class or private lesson you agree to subscribe to our mailing list.
* Your email address will never be sold or shared and will only be used for updates on your classes and newsletter distributions. You may unsubscribe at any time.
Email Anti-Spam Policy
We will never send you spam or other garbage! We Promise! You can see the legal Anti-Spam Policy we comply with here: http://www.getresponse.com/legal/antispam.html
City Speakeasy is not responsible for any loss of personal property or injury. By taking a class or private lesson with City Speakeasy you waive any rights that could hold City Speakeasy, LLC and its employees liable to any claims, suits, damages, injuries, losses, costs and expenses that may occur. Our Classes include alcohol so know your limits!
Denial of Service Policy
We foster a safe and respectful environment for our students and staff at City Speakeasy. To maintain this standard, City Speakeasy, LLC reserves the right to deny anyone who is deemed disruptive, disrespectful, harassing, or a concern to any of our students or staff.
* Below is an extended Accident & Waiver form. You also agree to this when signing up for a class, private lesson, or program.
Accident Waiver & Release of Liability Form
I HEREBY ASSUME ALL OF THE RISKS OF PARTICIPATING AND/OR VOLUNTEERING IN THIS ACTIVITY OR EVENT with City Speakeasy, including by way of example and not limitation, any risks that may arise from negligence or carelessness on the part of the persons or entities being released, from dangerous or defective equipment or property owned, maintained, or controlled by them, or because of their possible liability without fault.
I acknowledge that this Accident Waiver and Release of Liability Form will be used by the event holders, sponsors, and organizers of the activity or event in which I may participate, and that it will govern my actions and responsibilities at said activity or event.
In consideration of my application and permitting me to participate in this event, I hereby take action for myself, my executors, administrators, heirs, next of kin, successors, and assigns as follows:
(A) I WAIVE, RELEASE, AND DISCHARGE from any and all liability, including but not limited to, liability arising from the negligence or fault of the entities or persons released, for my death, disability, personal injury, property damage, property theft, or actions of any kind which may hereafter occur to me including my traveling to and from this event, THE FOLLOWING ENTITIES OR PERSONS: City Speakeasy llc. and/or their directors, officers, employees, volunteers, representatives, and agents, the activity or event holders, activity or event sponsors, activity or event volunteers; (B) I INDEMNIFY, HOLD HARMLESS, AND PROMISE NOT TO SUE the entities or persons mentioned in this paragraph from any and all liabilities or claims made as a result of participation in this activity or event, whether caused by the negligence of release or otherwise.
I acknowledge that City Speakeasy and their directors, officers, volunteers, representatives, and agents are NOT responsible for the errors, omissions, acts, or failures to act of any party or entity conducting a specific event or activity on behalf of City Speakeasy.
I understand that at this event or related activities, I may be photographed. I agree to allow my photo, video, or film likeness to be used for any legitimate purpose by the event holders, producers, sponsors, organizers, and assigns.
The accident waiver and release of liability shall be construed broadly to provide a release and waiver to the maximum extent permissible under applicable law. I CERTIFY THAT I HAVE READ THIS DOCUMENT, AND I FULLY UNDERSTAND ITS CONTENT. I AM AWARE THAT THIS IS A RELEASE OF LIABILITY AND A CONTRACT AND I SIGN IT OF MY OWN FREE WILL.
Policies last updated: 08/02/2016